Refund Policy
Vital Form Fitness and Recovery
At Vital Form Fitness and Recovery, we are committed to providing high-quality coaching focused on movement quality, strength development, and long-term physical resilience. Because coaching time and program design require preparation and scheduling, the following refund policy applies to all services.
Sessions and Packages
All personal training sessions, consultations, and packages are non-refundable once purchased. This includes single sessions, multi-session packages, and promotional offers (including free consultations once scheduled).
Packages are offered at a discounted rate based on commitment to a training schedule and therefore cannot be partially refunded once training has begun.
Unused sessions may be forfeited if they are not used within the agreed-upon time frame.
Cancellations and Rescheduling
Clients may reschedule a session with at least 24 hours notice without penalty.
Sessions canceled with less than 24 hours notice may be charged in full.
No-shows or missed appointments without communication will be charged as a completed session.
Exceptions may be made for emergencies or unforeseen circumstances at the discretion of Vital Form Fitness and Recovery.
Medical or Physical Limitations
Training programs are designed to work within your current ability level, including the presence of aches, movement limitations, or previous physical therapy considerations. However, refunds will not be issued due to discomfort associated with normal physical training adaptations.
If a medical condition prevents continuation of training, sessions may be paused or extended when appropriate with documentation.
Satisfaction Commitment
Your progress and experience matter. If you have concerns about your program or sessions, please communicate directly so adjustments can be made to better support your goals and comfort.